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Implement Amazon Connect with us and streamline your Operations

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Amazon Connect

We bring Amazon to connect to a whole new level around the world, thanks to our best-in-class network. Customers who use Amazon Connect will benefit from our expertise in business integration and artificial intelligence. Amazon Connect is a cloud-based multi-channel contact center. In just a few minutes, you can set up a contact center, add agents from all over the world, and begin connecting with your clients.

We deliver individualized experiences for your customers through multichannel communications. We can dynamically offer chat and voice communication based on client preferences and predicted wait times. Agents on the other hand, can manage all of their customers through a single interface. They can also engage with customers, and generate or respond to tasks that are allocated to them.

Key Features of Amazon Connect

Werq Labs Amazon Connect is a system that combines many business components into one. It has the following major features:

1

Design, create, and install Werq Labs Amazon Connect, IVR, Chat bot, and conversational IVR application with customized IVR application development and integration.

2

IT service management and CRM integration to resolve data dips, create auto tickets, and screen pop-ups using third-party ITSM and CRM technologies.

3

Customized Amazon Connect application to integrate Agent Desktop with AWS Connect softphone to display caller data captured in IVR. It creates custom reports using granular-level call record data that are suited to the specific of the organization.

4

The state of the contact center is displayed on an informative wallboard. Werq Labs will create a custom Wallboard application to match the needs of the customer.

5

Customized reporting to provide accurate caller information. The reporting tool will generate customizable detailed reports.

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